Refund policy

Thanks for shopping with The Sockery 

Change of Mind:

If you change your mind about your purchase, you are welcome to return your socks to us.

To receive a refund the socks should be in brand new condition, with all tags attached, packaging unopened, and socks unworn.

Returns should be made within 30 days, and must include either an order number of name of person the order was placed in.  We do not refund the original cost of postage to get the order to you in the first place.

You'll need to cover return postage for all exchanges and change of mind.

Faulty items

Please contact us if your item is faulty or defective and we will issue a return label and refund for the sock.

Received incorrect socks?

Yes, occasionally we send out the incorrect socks, (usually when the Sock Boss is packing the orders), apart from being really sorry for our mistake, please get in touch and we will rectify this as soon as is possible. 

Incorrect shipping details entered?

If you made a mistake, or your computer auto-filled your shipping address incorrectly, please contact us by phone or email as soon as possible. We hope we are able to catch your order before it goes out with the postie and therefore send them on their way to the correct place. As we pride ourselves on fast despatch time please don’t delay.

Returned Orders

If your order is returned to us because it is incorrectly addressed, or it was not  collected from your local Australia Post Outlet after a delivery was attempted, we will deduct $14 from any refund due as this is the cost Australia Post charge us to return the order. 

Lost Packages

When your order is ready to go you will be sent an email notification with tracking via Australia Post. Please check your junk folders if you haven’t seen it. The Australia Post tracking number will provide you with information on where your order is and when it will be delivered. If you dispute a delivery please contact Australia Post or your local Post Office as they will be able to provide you with further information via their detailed tracking system.  If that fails to solve the issue please contact us and we will try and resolve the issue with Australia Post on your behalf.