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Thanks for shopping with us at The Sockery
At The Sockery, we are committed to selling high quality products and giving friendly customer service.
We want you to be completely happy with your purchase so our returns and exchange policy is a breeze.
If you are not happy with the cool socks we sent you, you have 14 days from receipt to return them. Please shoot us an email (info@thesockery.com.au) or give us a ring (0439219187) first, to let us know to look out for the returned item. Please include your name and order number with the returned socks so we can more easily locate your original order. Once the socks have been received back in the office we will issue a full refund, excluding original postage costs. You are responsible for the costs of getting the socks back to us at The Sockery.
Socks returned for change of mind must be unused, in their original packaging and in the same condition that they were received.
If your socks are faulty or damaged
If you received a faulty item, we will credit you with a full refund including shipping costs. Please contact us and we will endeavour to correct the situation as soon as possible.
If we sent the wrong socks (we are mere mortals and sometimes make mistakes), again please contact us and we will send you the correct ones.
If you have any queries or questions about returns please do not hesitate to contact us on 0439219187 or info@thesockery.com.au
