We use Australia Post for all orders.
Australia Post is currently experiencing significant delays to their deliveries across the whole of Australia. Please allow additional delivery times for both regular and express deliveries.
International Orders are similarly affected and additional delivery times need to be allowed for. Please note that in some instances delivery to certain countries has been suspended.
Orders are sent out the day after you place your order, during business hours. Australia Post does not collect on weekends and public holidays so no orders leave on the weekends. For example, an order placed Friday will be despatched the following Monday morning.
- A delivery fee of $7.95 per order is charged unless you qualify for free shipping.
- Free shipping is granted to those orders over $85 in value not including postage.
- Delivery can take up to 4 business days (weekends are not included). For delivery to more remote areas and to WA please allow up to 5 extra days for delivery (some areas can be even more that this – please see Australia Post web site for estimated delivery times).
- Available for $11.50 per order
- If you live in a capital city delivery is normally next business day (once packed and sent). Delivery to Western Australia can take up to 3 business days. Delivery may take longer if you live in a rural area. Please see Australia Post website for estimated delivery times
If redelivery is required because an incorrect delivery address was entered on checkout or the parcel was returned by Australia Post due to non collection, a fee of $9 plus $7.50 for redelivery will be charged. This cost reflects the charge Australia Post pass on to us for returning the order. If you choose a refund, a restocking fee of $9 will be charged which again reflects the costs we are charged by Australia Post.
International Delivery Options – We have now introduced deliveries to New Zealand and other overseas countries including UK, Other European Countries, USA, Canada, Japan and South Africa. Cost of international post varies and is shown on the check out page once an address is entered. Customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance.
To New Zealand standard delivery costs $16.50 and comes with tracking. Express Post is offered for $28 and delivery should occur within 3 business days but is not guaranteed.