FAQ
Have a question? Find all your answers in our FAQs below. If you need further assistance, visit our Contact Us page here
When will I get my order?
During the business week orders are normally packed the day after they are placed. No orders are packed and shipped on the weekend. We use Australia Post for all deliveries.
What are your shipping times?
Domestic Orders: We use Australia Post to ship all orders.
Please allow at least 6-8 business days for Regular post and more for delivery to remote areas and WA.
Express post is generally within 1-2 business days though it can take longer to rural and remote areas.
International Orders: We ship to New Zealand and other countries by enquiry. We do not ship to the USA.
What payment options do you accept?
We currently accept the following payment options:
PayPal, Credit card, Shopify Pay, AfterPay and Bank Transfer
What if my order does not arrive?
Australia Post will update you with tracking information regarding your order via email. If your order is not received please check the tracking information. You may need to search in your junk folder for these emails. If there is a significant delay with your delivery please contact us by email on info@thesockery.com.au or telephone 0439219187.
What if I have been sent the incorrect socks?
If you receive the wrong socks please contact us by telephone 0494143758 or email info@thesockery.com.au and we can arrange a replacement delivery.
What if I have given the incorrect delivery address or want to change my order?
Please contact us as soon as possible by telephone on 0494143758 or email info@thesockery.com.au. If the order has not been packed details can be updated fairly easily.
What is your return policy?
If you are not happy with your socks or change your mind, you are welcome to return your socks and receive a refund . There is no refund on shipping costs.
Socks must be returned within 30 days and be unworn and in original undamaged packaging.
We would prefer that you email us at info@thesockery.com.au to let us know they are on their way back.












































































